Oven Cleaning Sutton Terms and Conditions
These Terms and Conditions set out the basis on which Oven Cleaning Sutton provides domestic and commercial oven cleaning and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.
Definitions
In these Terms and Conditions, the following expressions shall have the meanings set out below.
Company means Oven Cleaning Sutton, the provider of oven cleaning and associated services.
Customer means any individual or business who books or receives services from the Company.
Services means any oven cleaning, hob cleaning, extractor cleaning, appliance cleaning, and any additional cleaning services agreed between the Company and the Customer.
Premises means the property or location where the Services are to be carried out.
Technician means any operative, contractor, or representative appointed by the Company to carry out the Services.
Scope of Services
The Company provides professional oven and appliance cleaning services at residential and commercial premises in Sutton and the surrounding areas. The exact scope of the Services for each booking will be as agreed at the time of booking, based on the information provided by the Customer.
The Company reserves the right to refuse any job which, in the opinion of the Company or the Technician, is unsafe, unsuitable, or falls outside the reasonable scope of the Services normally offered, including but not limited to heavily damaged appliances, unsafe installations, or properties that present a health or safety risk.
Booking Process
Bookings may be made by the Customer through the Company’s approved booking channels as advised on its materials or website. By requesting a booking, the Customer warrants that they are at least 18 years of age and have the authority to enter into a contract for the Services.
The Customer is responsible for providing accurate and complete information at the time of booking, including the type and number of appliances, their condition, access details, parking requirements, and any other information reasonably necessary to provide an accurate quotation and to plan the visit.
Any quotation provided prior to inspection is based on the information given by the Customer. The Company reserves the right to revise the quotation if the information provided was inaccurate, incomplete, or misleading, or if the condition of the appliance differs significantly from what was described.
A booking is only confirmed when the Company has acknowledged the booking request and issued a confirmation, which may be oral or written. The Company may, at its discretion, require a deposit or prepayment to secure the booking.
Access and Customer Obligations
The Customer must ensure that the Technician has safe and timely access to the Premises at the agreed date and time. This includes providing accurate address details, access instructions, and ensuring that someone is present at the Premises to grant entry for the duration of the appointment, unless otherwise agreed.
The Customer must ensure that there is a supply of electricity and, where relevant, hot water available at the Premises during the appointment, and that the area around the appliance is reasonably clear and accessible. The Company reserves the right to charge a reasonable fee or cancel the appointment if the Technician is unable to proceed due to lack of access, utilities, or a hazardous environment.
The Customer is responsible for ensuring that any children, pets, or vulnerable persons present at the Premises are kept clear of the work area during the Service for their own safety and that of the Technician.
Prices and Quotations
All prices for Services will be provided by the Company and are usually quoted as a fixed price per appliance or per job, unless otherwise specified. Quotations are given in good faith based on the information provided at the time of enquiry and are subject to change where circumstances so require.
Unless expressly stated, prices are exclusive of any applicable taxes. Where applicable, taxes will be added at the prevailing rate on the date of the invoice.
The Company may vary its standard prices from time to time without prior notice. Any variation will not affect confirmed bookings for which a price has already been agreed, unless the scope of the Services is altered by agreement or the quotation was based on incomplete or inaccurate information.
Payments and Invoicing
Payment for the Services is due on completion of the work on the day of the appointment, unless otherwise agreed in writing. The Company may accept various methods of payment, which will be notified to the Customer in advance or at the time of booking.
For certain bookings, including large or commercial jobs, the Company may require a deposit or full prepayment prior to the appointment. Any such requirement will be communicated at the time of booking. Deposits may be non-refundable in accordance with the cancellation provisions set out in these Terms and Conditions.
If payment is not made on the day of completion, the Company reserves the right to charge late payment fees and interest in accordance with applicable UK law. The Company may also suspend further Services to the Customer until outstanding amounts are settled in full.
Invoices will be issued by the Company as appropriate and may be provided in paper or electronic form. The Customer should retain invoices for their records and for any warranty or aftercare discussions.
Cancellations and Rescheduling
The Customer may cancel or reschedule a booking by giving the Company reasonable notice. Unless otherwise stated at the time of booking, the Company operates the following standard policy.
If the Customer cancels or reschedules more than 48 hours before the scheduled appointment time, no cancellation fee will usually be charged, and any deposit paid may be refunded or transferred to a new booking at the Company’s discretion.
If the Customer cancels or reschedules within 48 hours of the scheduled appointment time, the Company reserves the right to charge a cancellation fee of up to 50 percent of the quoted price, or retain any deposit paid, to cover lost time and administrative costs.
If the Technician arrives at the Premises at the agreed time and is unable to gain access, or the Customer is not present and has not provided alternative access arrangements, this may be treated as a late cancellation, and a call-out or cancellation charge may apply up to the full value of the booking.
The Company will use reasonable endeavours to attend appointments as scheduled but reserves the right to cancel or reschedule at any time due to circumstances beyond its reasonable control, including but not limited to illness, vehicle breakdown, severe weather, or other operational issues. In such cases, the Company will contact the Customer as soon as practicable to arrange a new appointment. The Company shall not be liable for any indirect loss arising from such rescheduling, but any prepayments for Services not provided will be refunded or applied to a rearranged appointment.
Service Standards and Limitations
The Company undertakes to provide the Services with reasonable care and skill and in accordance with industry practices for oven and appliance cleaning. The Technician will use appropriate cleaning products and methods suitable for the appliance as far as reasonably possible.
The Customer acknowledges that:
Existing damage, wear, or defects in appliances, seals, glass, enamel, or fittings may become more visible after cleaning. The Company is not responsible for cosmetic issues or damage that was pre-existing or that reasonably arises from normal cleaning processes acting on already weakened or degraded materials.
In some cases, complete removal of all carbon deposits, grease, staining, or discolouration may not be possible without risking damage to the appliance. The Technician will use professional judgement to balance cleaning results with the need to protect the appliance.
The Company does not undertake repairs, electrical or gas work, or servicing of appliances unless expressly agreed. The Customer should arrange qualified tradespeople for any installation, repair, or maintenance work beyond cosmetic cleaning.
Customer Inspection and Complaints
At the end of the appointment, the Customer should, wherever possible, inspect the work carried out while the Technician is still on site. Any concerns about the quality of the Services should be raised immediately so that the Technician has an opportunity to address them.
If the Customer is not present at the Premises during or at the end of the appointment, the Services shall be deemed to have been performed to a satisfactory standard in the absence of clear evidence to the contrary.
If the Customer wishes to make a complaint after the Technician has left, they should contact the Company as soon as reasonably practicable, providing details of the issue and, where possible, photographic evidence. The Company will investigate the complaint and may, at its discretion, offer a re-visit to inspect the issue, provide additional cleaning, or take other appropriate steps where the complaint is found to be justified.
Any complaint relating to the Services must be raised within a reasonable time after the appointment, and in any event no later than 7 days from the date the Services were provided, unless otherwise required by law.
Liability and Insurance
The Company carries appropriate public liability insurance for the type of work undertaken. Details of cover are available on request.
Nothing in these Terms and Conditions shall limit or exclude the Company’s liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other matter for which liability cannot lawfully be limited or excluded under UK law.
Subject to the above, the Company shall not be liable for any indirect, consequential, or purely economic losses, including but not limited to loss of profit, loss of business, or loss of opportunity arising out of or in connection with the provision of the Services.
Except where otherwise mandated by law, the Company’s total aggregate liability to the Customer in respect of any claim arising out of or in connection with the Services, whether in contract, tort, or otherwise, shall not exceed the total price paid or payable by the Customer for the specific Service giving rise to the claim.
The Customer is responsible for ensuring that appliances are in a generally safe and serviceable condition prior to cleaning. The Company cannot be held liable for faults, failures, or breakdowns that occur after cleaning where these arise from age, pre-existing defects, poor installation, or lack of maintenance.
Waste Handling and Environmental Regulations
The Company aims to operate in accordance with applicable UK waste and environmental regulations. During the course of the Services, waste materials such as grease, carbon deposits, disposable cloths, and used cleaning materials may be generated.
Where possible, such waste will be contained and disposed of by the Technician in an appropriate manner. Certain waste may be left with the Customer for disposal via normal household or commercial waste channels where this is lawful and practical.
The Customer agrees not to request or require the Technician to dispose of waste in any unlawful or unsafe manner, including pouring substances down drains that could cause blockages or environmental harm, or placing prohibited materials in domestic bins.
The Company will use cleaning products that are appropriate for oven and appliance cleaning and will strive, where reasonable, to select products that are safe for domestic use. Customers with particular sensitivities or allergies must inform the Company at the time of booking so that appropriate products or precautions can be considered where possible.
Parking, Congestion, and Access Charges
Where parking restrictions apply near the Premises, the Customer is responsible for providing or arranging suitable parking for the Technician’s vehicle, or for bearing the cost of parking fees or permits required for the duration of the appointment.
Any unavoidable parking charges, congestion charges, low emission zone charges, or similar access fees incurred by the Technician in order to attend the Premises may be added to the Customer’s invoice or otherwise charged to the Customer, provided these are reasonable and supported by receipts where applicable.
Force Majeure
The Company shall not be liable for any failure or delay in performing its obligations under these Terms and Conditions where such failure or delay results from circumstances beyond its reasonable control. This includes, but is not limited to, extreme weather, natural disasters, acts of government, strikes, lockouts, transport disruptions, utility failures, pandemics, or other events that make it impracticable or unsafe to provide the Services.
In the event of a force majeure situation, the Company will make reasonable efforts to notify the Customer and to rearrange the appointment once it is reasonably possible to do so.
Privacy and Data Protection
The Company will collect and process personal data from the Customer only to the extent necessary to manage bookings, provide the Services, handle payments, and deal with queries and complaints.
The Company will take reasonable steps to keep such information secure and will not sell or share personal data with third parties for marketing purposes without the Customer’s consent, except where required by law or where necessary to deliver the Services, such as with payment processors or subcontracted Technicians.
Amendments to These Terms
The Company may revise these Terms and Conditions from time to time. Any updated version will take effect from the date it is published or otherwise communicated to the Customer and will apply to bookings made on or after that date.
For existing confirmed bookings, the version of the Terms and Conditions in force at the time of booking will normally apply, unless changes are required by law or by regulatory authorities.
Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the provision of the Services, shall be governed by and construed in accordance with the laws of England and Wales.
The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.
Severability
If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall, to the extent required, be deemed severed from the remaining provisions, which shall continue to be valid and enforceable.
Entire Agreement
These Terms and Conditions, together with any agreed booking details and written confirmations, constitute the entire agreement between the Company and the Customer in relation to the Services and supersede any prior discussions, correspondence, or understandings.
By placing a booking with Oven Cleaning Sutton, the Customer confirms that they have read, understood, and agreed to these Terms and Conditions.
